ajowin Platform Privacy Notice

This page describes what data we collect when you use ajowin and how we keep that information protected. We collect personal information only where necessary to deliver our service, verify your account, process your payments, and comply with local law. We do not sell or share your data with third parties for marketing purposes. Your privacy is a core responsibility we take seriously.

When you register on ajowin, you provide your name, email address, phone number, and residential address. We use this information to create your account, verify your identity via government-issued ID, and comply with Know Your Customer (KYC) regulations that apply to online gaming operators. We also collect data about your gameplay—bets placed, games played, session duration—to improve our service and detect fraud. Payment information (which e-wallet or bank you use, transaction amounts, timestamps) is recorded to process deposits and withdrawals and meet financial-reporting obligations.

Our data infrastructure spans multiple regions. Some of our servers sit outside Indonesia, which means your data may be stored or processed internationally. We maintain standard encryption and access controls regardless of server location. We do not share your personal information with live-dealer studios, payment processors, or other third parties except as required by law or to deliver the service you've requested. Your account credentials and payment details are protected with industry-standard security practices.

What data we collect on ajowin

We collect different categories of data depending on what you do on ajowin. Registration data includes your legal name, email, phone number, and address. Identity verification requires us to collect a photo of your government-issued ID and confirm your address against official records. Gameplay data encompasses which games you play, your betting patterns, session length, and outcomes. This information helps us detect irregular activity and comply with our audit obligations.

Payment data is crucial to our operation. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, timestamp, and confirmation status. We retain this data for financial reconciliation, tax reporting, and fraud prevention. Withdrawal requests are logged with the same detail. We do not store your full payment-credential details (such as complete card numbers or wallet passwords)—only your payment method identifier and transaction history.

Account Data

Name, email, phone, address, ID document, verification status. We retain this for the lifetime of your account.

Gameplay Data

Games played, bets placed, session timestamps, outcomes. We keep gameplay logs for audit and dispute resolution.

Payment Data

Payment method, transaction amounts, dates, status. We retain payment records for financial and tax compliance.

Device Data

Device type, operating system, IP address. We use this to prevent unauthorized access and detect fraud.

How we use your data on ajowin

Our primary purpose for collecting data is to deliver ajowin. We verify your identity to comply with KYC regulations and prevent fraud. We process your payment data to enable deposits and withdrawals. We analyse gameplay data to improve game stability and user experience. We also use data to detect suspicious activity—for example, if multiple accounts attempt to access ajowin from the same device in different jurisdictions simultaneously, we flag it for review.

We do not use your personal information for direct marketing. We may send you service-related notifications (account alerts, payment confirmations, support responses, platform updates) via email or SMS. You can adjust notification preferences in your account settings. We do not sell your data to advertisers or data brokers. We share data with third-party processors (payment providers, hosting services, identity-verification vendors) only to the extent necessary to deliver ajowin, and we require those processors to maintain the same level of confidentiality we do.

Your rights and international data transfer

You have the right to access your personal data on ajowin. You can request a copy of all information we hold about you by contacting our support team. You also have the right to request correction if information is inaccurate. We will update your account details upon request. In some jurisdictions, you may have the right to request deletion of your data, though we may retain certain information as required by law.

Our servers and data processors sit in multiple regions, which means your personal data may be transferred outside Indonesia for processing. We implement standard protections—encryption in transit, restricted access, contractual safeguards with our processors—to ensure your data remains secure regardless of storage location. When you use ajowin, you consent to this international transfer of your data for the purposes described in this policy.

Cookies and tracking on ajowin

We use cookies to maintain your session on ajowin, remember your preferences, and analyse how you use the platform. Session cookies are temporary and expire when you log out. Preference cookies remember your language or interface settings. Analytical cookies track which features you use and how often, helping us identify technical issues and improve navigation. We do not use cookies for third-party advertising tracking.

You can disable cookies in your browser settings, though this may affect your ajowin experience (for example, you may need to log in more frequently). We do not respond to "do not track" signals because ajowin itself depends on session tracking for security and fraud prevention.

Data security and compliance

We implement industry-standard security practices to protect your data on ajowin. Your password is hashed and never stored in plain text. Payment data is encrypted in transit using TLS (Transport Layer Security). Our servers run regular security updates and patches. We maintain access logs so we can detect who accessed your account and when. If we suspect a data breach, we notify affected users without unreasonable delay and work with relevant authorities.

Our compliance obligations vary by jurisdiction. If you register from Jakarta, Surabaya, Bandung, Medan, or Semarang, we comply with Indonesian data-protection principles and gaming regulations. We retain identity-verification documents and payment records as required by local law. We also cooperate with law-enforcement requests that meet legal standards—for example, if a court orders us to disclose account data, we comply to the extent required by law.

This privacy policy may be updated periodically as our practices evolve or legal requirements change. We notify you of material changes via email or in-app notice. Continued use of ajowin after an update constitutes acceptance of the revised policy. If you have questions about how we handle your data, contact our support team via live chat or email. We are committed to transparency and will clarify our practices upon request. Access to ajowin is available only where local law permits; your data handling respects the privacy standards of your jurisdiction.